Prior to purchasing any funeral goods or services or signing a preneed funeral contract, we urge you to ask us any and all questions you may have regarding your preneed purchases.
To ensure that you, as our client family, have a full understanding of the preneed funeral transaction, we guarantee the following rights and protections:
We will:
Provide you with detailed price lists of services and merchandise before you select services and merchandise.
Provide to you, at the conclusion of the funeral arrangement conference, a written statement listing all of the services and merchandise you have purchased and the price.
Give you a written preneed funeral contract explaining, in plain language, your rights and obligations.
Guarantee in the written preneed contract that if any of the merchandise or services you have selected are not available at the time of need, merchandise or services of equal or greater value will be substituted by us at no extra cost to you.
Explain in the written preneed contract the geographical boundaries of our service area and under what circumstances you can transfer the preneed contract to another funeral home if you were to relocate or if the death were to occur outside of our service area.
State in the written preneed contract where and how much of the funds you pay to us will be deposited until the funeral is provided.
Explain in the written preneed contract who will be responsible for paying taxes on any income or interest generated by the preneed funds that are invested.
Inform you in the written contract whether and to what extent we are guaranteeing prices of the merchandise and services you are purchasing. If the prices are not guaranteed, we will explain to you in the written preneed contract who will be responsible for paying any additional amounts that may be due at the time of the funeral.
Explain in the written preneed contract who will receive any excess funds that may result if the income or interest generated by the invested preneed funds exceed future price increases in the funeral merchandise and services you have selected.
Explain in the written preneed contract whether and under what circumstances you may cancel your preneed contract and how much of the funds you paid to us will be refunded to you.
National Funeral Directors Association
